Refund policy

Return & Exchange Policy

At Custom Lab, each order is carefully prepared and checked before it is shipped. Because of the nature of our products, all sales are final and we are unable to accept returns or exchanges unless an item arrives damaged or defective.

Please review your order carefully before checking out, including the size, color, design, and shipping details.

Final Sale

All items are final sale once an order has been placed. This includes limited releases, preorder items, sale items, and made-to-order products.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will review the issue and do our best to make it right.

To help us assist you, please include:

Your order number
A clear photo of the damaged or defective item
A clear photo of the packaging, if applicable
A brief description of the issue

Once your request has been reviewed, we may offer an exchange, replacement, or refund depending on the situation.

Items We Cannot Accept

We are unable to accept returns or exchanges for:

Wrong size ordered
Change of mind
Incorrect shipping address provided at checkout
Minor color differences due to screen or display settings
Items damaged after delivery due to wear, washing, or improper care

Exchanges

Exchanges are only available for approved damaged or defective items. If your exchange is approved, we will provide instructions for the next steps.

Refunds

Refunds are only available for approved damaged or defective items. If your refund is approved, it will be processed back to the original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Contact Us

If you believe your item arrived damaged or defective, please contact us through our contact form with your order number and photos of the issue. We will review your request as soon as possible.